Return Policy

Introduction

At Vluzclix, we strive to provide high-quality seasonal website maintenance services that meet or exceed our clients' expectations. We understand that sometimes services may not align perfectly with your needs or expectations. This Return Policy outlines our procedures for refunds, cancellations, and service satisfaction.

Service Cancellation

Before Service Commencement

If you need to cancel your seasonal maintenance service before we begin work:

Cancellations made 7 or more days before the scheduled maintenance start date will receive a full refund of any prepaid fees.
Cancellations made between 3-6 days before the scheduled maintenance start date will receive a 75% refund of any prepaid fees.
Cancellations made less than 3 days before the scheduled maintenance start date will receive a 50% refund of any prepaid fees.

During Service Period

If you need to cancel your service after work has begun:

For one-time maintenance packages: We will provide a prorated refund based on the percentage of work completed at the time of cancellation, minus a 15% administrative fee.
For ongoing maintenance contracts: You may cancel at any time with 30 days written notice. You will be charged for services rendered up to the effective cancellation date, and any prepaid amounts beyond that date will be refunded.

Note: Cancellation requests must be submitted in writing via email to support@vluzclix.world or through our contact form. The cancellation date will be the date we receive your written request.

Refund Policy

Satisfaction Guarantee

If you are not satisfied with our services, please notify us within 7 days of service completion. We will work with you to address any concerns and may offer one of the following solutions based on the specific situation:

Additional service time to address the issues
Partial refund based on the scope of the concern
Full refund in cases where we cannot adequately resolve the issue

Refund Process

Approved refunds will be processed within 10 business days of approval. Refunds will be issued using the same payment method used for the original transaction unless otherwise agreed upon.

Important: For credit card payments, refunds may take 5-10 business days to appear on your statement, depending on your card issuer's policies.

Non-Refundable Items

The following items are non-refundable:

Services that have been fully completed and accepted by the client
Emergency or rush service fees
Third-party services or products that we purchase on your behalf (such as domain renewals, hosting fees, premium plugins, etc.)
Administrative fees associated with service cancellation

Service Rescheduling

We understand that business needs change, and you may need to reschedule your maintenance services. Our rescheduling policy is as follows:

Rescheduling requests made 7 or more days before the scheduled maintenance date can be accommodated at no additional charge.
Rescheduling requests made between 3-6 days before the scheduled maintenance date may incur a 10% rescheduling fee.
Rescheduling requests made less than 3 days before the scheduled maintenance date may incur a 20% rescheduling fee.

We will always try to be flexible and work with you to find a suitable alternative date within the same season.

Service Availability and Force Majeure

In the rare event that we are unable to provide our services due to circumstances beyond our control (including but not limited to natural disasters, power outages, internet service provider failures, or other force majeure events), we will:

Reschedule your maintenance service at no additional cost, or
Provide a full refund if rescheduling is not possible or desired

Dispute Resolution

If you are dissatisfied with our services or have concerns regarding a refund decision, we encourage you to contact us directly to discuss the matter. Most issues can be resolved through open communication.

If we cannot resolve the dispute directly, we may suggest mediation or other alternative dispute resolution methods before resorting to formal legal proceedings.

Changes to This Policy

We may update our Return Policy from time to time. We will notify you of any changes by posting the new Return Policy on this page and updating the "Last updated" date at the top of this page.

You are advised to review this Return Policy periodically for any changes. Changes to this Return Policy are effective when they are posted on this page.

Contact Us

If you have any questions about our Return Policy or would like to request a refund or cancellation, please contact us:

Vluzclix
151 Queen Street, Auckland Central
Auckland 1010, New Zealand
Email: support@vluzclix.world
Phone: +64 9 309 4276